Privacy Policy

Last updated: 8 September 2026

Orbwell ("Orbwell", "we", "us", or "our") respects your privacy. This Privacy Policy explains what

information we collect, how we use it, how we protect it, who we share it with, and the choices and

rights you have when you use the Orbwell mobile application and related services (together, "the

App"). Please read it carefully. By creating an account or using the App, you acknowledge that you

have read and understood this Policy.

If you do not agree with this Policy, please do not use the App.

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Orbwell is an AI-assisted daily routine, wellness, fitness, study and productivity application. We

are the controller responsible for your personal data as described in this Policy.

Contact for any privacy question, request, or concern:

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- You need an account (email and password) to use the App.

- We store the content you create (routines, habits, diet, workouts, study data, scans, and more) in

  your account so you can access it across sessions and devices.

- Some features send your text or photos to a third-party AI provider (Google Gemini) to generate

  results.

- Free users see ads (Google AdMob) and can earn reward points; Pro subscribers do not see ads.

- Payments and subscriptions are handled by Google Play Billing and RevenueCat. We never see your

  card number.

- We do not sell your personal information.

- You can export or permanently delete your account and data at any time from within the App.

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We collect the following categories of information.

3.1 Account and profile information

- Email address (required to sign up and log in).

- Password, which is stored in a secure, hashed form by our authentication provider (Supabase). We

  never see or store your password in plain text.

- Your name or display name, if you provide it.

- Profile picture, if you choose to add one.

- App preferences and settings.

3.2 Content and activity you create in the App

- Daily planner tasks, habits, routines, disciplines and consistency goals.

- Challenges you join or create, check-ins, streaks, trophies, certificates and reward points.

- Diet and nutrition logs: meals, calories, macronutrients (protein, carbs, fat), water intake, and

  related goals and targets.

- Exercise and fitness data: workouts, exercises you create, durations, movement goals and history.

- Study Planner data: subjects, timetables, work items, exams, topics and study sessions.

- Your Daily Score, progress history and anything you choose to share as a card.

3.3 Photos and camera data

With your permission, the App accesses your camera and photo library so you can:

- set a profile picture;

- scan food with the AI Food Scanner to estimate calories and macros;

- use the cosmetic Skin, Hair and Body scanners;

- use the AI Study Scanner.

Profile pictures and meal photos that you choose to save are stored in your account. Images you

submit to any scanner are sent securely to our AI provider to generate your result (see Section 5).

We use these images only to provide the feature you requested. We do not use your photos to identify

you and we do not use them for advertising.

3.4 Wellness, cosmetic and fitness estimates

The App generates cosmetic and general wellness estimates — for example skin, hair and body

indicators, calorie and macro estimates, movement goals and your Daily Score. IMPORTANT: these are

estimates for general wellness, self-improvement and motivation only. They are NOT medical advice,

NOT a medical diagnosis, and NOT a substitute for consulting a qualified professional. Always seek

professional advice for any health concern.

3.5 Purchase, subscription and credit information

If you make a purchase in the App:

- Subscriptions (Orbwell Pro, monthly or annual) and one-time credit packs are sold as digital

  products through Google Play Billing.

- Purchases and entitlements are managed through our billing provider, RevenueCat.

- We receive and store information about your purchase and status, such as your subscription level

  (free or Pro), whether your subscription is active, renewal or expiry status, purchase

  confirmations/receipts, the products and credit packs you bought, and the number of AI credits and

  reward points associated with your account.

- We do NOT receive or store your full payment card number, bank details, or billing address. Those

  are handled directly by Google Play and your payment method.

- AI credits and reward points are recorded on your account and are verified on our secure server so

  they cannot be tampered with by the device.

3.6 Advertising and reward-points data

- Free users see ads served by Google AdMob (banner, interstitial, rewarded and native ads).

- To serve and measure ads, Google AdMob may access your device's Advertising ID and related

  information.

- You can watch rewarded ads to earn reward points, which can be spent on certain AI features; your

  points balance and usage are stored on your account and verified on our server.

- Pro subscribers do not see ads.

3.7 Device, technical and diagnostic information

- Basic device and app information (such as device type, operating-system version, app version,

  language, and general region) and diagnostic information needed to operate the App, keep it secure,

  and diagnose and fix crashes or errors.

3.8 Communications

- If you contact us by email, we keep your messages and contact details to respond and to keep a

  record of support.

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We use your information to:

- create and secure your account and let you log in;

- provide, personalise and operate the App's features;

- generate AI results, plans, scans, estimates, your Daily Score, and improvement guidance;

- save and sync your content to your account;

- process purchases, manage subscriptions, and grant and track AI credits and reward points;

- show and measure ads for free users, and apply your consent choices;

- operate rewards, challenges, streaks, trophies and certificates;

- keep the App safe, prevent fraud and abuse, and enforce our Terms;

- respond to your questions and support requests;

- comply with legal obligations.

Where the law requires a legal basis (for example under the EU/UK GDPR), we rely on: performance of

our contract with you (to provide the App); your consent (for example for camera access,

personalised ads, and AI processing of the content you submit); our legitimate interests (to secure

and improve the App and prevent abuse); and compliance with legal obligations.

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Several features rely on artificial intelligence. When you use the AI Coach or any AI scanner (Food,

Skin, Hair, Body, Study), the relevant content — your text prompt, or the photo you scan — is sent

securely to our AI processing provider, Google, via the Gemini API, which returns a result to the

App.

- We send only the minimum information needed to provide the feature.

- We do NOT send your email address or account identifier to the AI provider.

- AI results are automated estimates and general guidance only; they may be incomplete or inaccurate

  and must not be relied on as professional, medical, or expert advice.

- We keep AI keys and processing on our secure server; they are never stored inside the App.

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We do NOT sell your personal information, and we do NOT share it for cross-context behavioural

advertising beyond the ad functionality described here.

We share information only with trusted service providers who process it on our behalf to run the App,

and only as needed:

- Supabase — secure backend, authentication, database, and file/photo storage.

- Google (Gemini API) — AI processing of your prompts and scanned images.

- Google AdMob — advertising for free users (uses the Advertising ID).

- Google Play Billing — processing of in-app purchases and subscriptions.

- RevenueCat — management and verification of subscriptions, purchases and entitlements.

We may also disclose information if we believe in good faith that it is required to comply with a

law, regulation, legal process or governmental request; to enforce our Terms; to detect, prevent or

address fraud, security or technical issues; or to protect the rights, property or safety of

Orbwell, our users, or the public. If Orbwell is involved in a merger, acquisition or sale of assets,

your information may be transferred as part of that transaction, and we will notify you of any change

in ownership or use of your personal data.

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- Free users see ads via Google AdMob. Depending on your region and consent, ads may be personalised

  or non-personalised.

- Where required (for example in the EEA and UK), we present a consent request (via Google's User

  Messaging Platform) before serving personalised ads, and you may choose non-personalised ads.

- You can reset or delete your Advertising ID, and opt out of ad personalisation, in your device

  settings at any time.

- Pro subscribers do not see any ads.

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We keep your personal data for as long as your account is active or as needed to provide the App and

its features. When you delete your account, we delete your personal data and the content associated

with it (including your profile, logs, scans, stored photos, and account records) from our active

systems, except where we must retain limited information to comply with legal, tax, accounting or

security obligations, resolve disputes, or enforce our agreements. Residual copies may remain in

routine backups for a limited period before they are overwritten on our regular backup cycle.

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You can, at any time:

- access and update your profile and content within the App;

- export your data from within the App;

- permanently delete your account and all associated data from within the App

  (Profile / Account settings > Delete account), or by emailing us at orbwellai@gmail.com, in which

  case we will delete your data for you;

- manage or cancel your subscription in Google Play > Subscriptions;

- control camera and photo permissions, and your Advertising ID, in your device settings.

Depending on where you live, you may have additional rights:

- EEA/UK (GDPR): the right to access, correct, delete, restrict or object to processing, the right to

  data portability, and the right to withdraw consent at any time (without affecting prior

  processing). You may also lodge a complaint with your local data-protection authority.

- California (CCPA/CPRA): the right to know what personal information we collect and how it is used

  and shared, the right to delete it, the right to correct it, and the right not to be discriminated

  against for exercising your rights. We do not sell your personal information.

To exercise any right, contact us at OrbwellAI@gmail.com. We will respond within the time required by

applicable law and may need to verify your identity before acting on your request.

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We use industry-standard measures to protect your data, including:

- encryption of data in transit (HTTPS/TLS);

- secure, hashed password storage handled by our authentication provider;

- database access controls, including row-level security, so each user can access only their own

  data;

- server-side verification of subscriptions, entitlements, AI credits and reward points, so they

  cannot be altered from the device;

- storage of all secret keys (including AI keys) on our secure server and never inside the App.

No method of transmission or storage is completely secure, but we work continuously to protect your

information and to limit access to it.

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The App is not directed to children under 13, and we do not knowingly collect personal information

from children under 13. If you are a parent or guardian and believe your child has provided us with

personal information, please contact us at orbwellai@gmail.com and we will delete it. Users between

the ages of 13 and 18 should use the App only with the involvement and consent of a parent or

guardian.

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Orbwell operates globally and relies on service providers that may store and process your information

on servers located in countries other than your own, which may have different data-protection laws.

Where required by law, we take appropriate steps to ensure your information receives an adequate

level of protection wherever it is processed.

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The App may reference or link to third-party services (such as Google Play). This Policy does not

cover the practices of those third parties, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party service you use.

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We may update this Policy from time to time to reflect changes to the App, our practices, or legal

requirements. When we do, we will update the "Last updated" date above and, where appropriate, notify

you within the App or on this page. Your continued use of the App after an update takes effect means

you accept the revised Policy.

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15. SUBSCRIPTIONS, PAYMENTS, CREDITS, AND FREE / PAID VERSIONS
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16.1 Free version
Orbwell offers a free version that includes core features such as the daily planner, habits, tasks,
routines, diet and water tracking, exercise logging, the Study Planner, the Daily Score, and joining
challenges. The free version is supported by advertising (see Section 7) and includes daily limits
on certain AI features (for example a limited number of free AI Coach messages per day and limited
AI scans). Free users may watch rewarded ads to earn reward points, which can be spent to unlock
certain AI actions. Reward points have no cash value, cannot be transferred or exchanged for money,
and may expire or be reset.

16.2 Orbwell Pro (paid subscription)
Orbwell Pro is a paid auto-renewing subscription that removes ads and unlocks premium features, which
may include unlimited AI scanners, unlimited premium AI features, a monthly allowance of AI credits,
advanced statistics and history, and additional content. Pro is offered on a monthly and an annual
plan. The exact features, prices, currency, and any introductory or promotional offers are shown to
you in the App at the time of purchase, and may vary by region.

16.3 Billing and auto-renewal
All purchases are processed by Google Play Billing using the payment method linked to your Google
account. Subscriptions renew automatically at the end of each billing period (monthly or yearly) at
the then-current price, unless you cancel at least 24 hours before the end of the current period.
Your Google account will be charged for renewal within 24 hours before the start of the new period.

16.4 Managing and cancelling your subscription
You can view, manage, or cancel your subscription at any time through Google Play > Subscriptions, or
at https://play.google.com/store/account/subscriptions. Cancelling stops future automatic renewals.
When you cancel, you keep access to Pro until the end of the period you have already paid for; access
then ends and does not renew. Deleting the App does not cancel your subscription — you must cancel
through Google Play.

16.5 AI credits and credit packs
AI credits are a consumable digital item used to power certain AI features. Credits may be included
with a Pro subscription (for example a monthly allowance) and can also be purchased as one-time
credit packs. Purchased credits are added to your account only after Google Play confirms the
purchase, and are verified and recorded on our secure server. Credits are consumable, have no cash
value, are not transferable, and cannot be exchanged for money. Any monthly subscription allowance of
credits applies to that period and does not necessarily carry over.

16.6 Prices, taxes and changes
Prices are shown in the App and may include applicable taxes depending on your region. We may change
prices or the features included in the free or paid versions from time to time. Where a price change
affects an existing subscription, we will seek your consent or notify you as required by Google Play
and applicable law; you may cancel before the change takes effect if you do not agree.

16.7 NO REFUNDS
All payments made in the App — including subscriptions, subscription renewals, and one-time credit
packs — are FINAL and NON-REFUNDABLE. Once a payment is made, you will not receive a refund, in whole
or in part, including for unused time, unused credits, unused reward points, accidental purchases, or
if you simply change your mind. If you cancel a subscription, you will not be refunded for the
current billing period, and you keep Pro access only until that period ends.

The only exceptions are where a refund is required by applicable law (for example mandatory consumer
-protection rights in your country) or is granted at the sole discretion of Google Play under its own
policies. Because all purchases are processed by Google Play, any refund request permitted by these
exceptions must be made through Google Play, not through Orbwell, and is subject to Google's refund
policies. You can review Google Play's refund process at:
https://support.google.com/googleplay/answer/2479637

16.8 Digital products only
All purchases in the App are for digital products and services used within the App. There are no
physical goods, and no shipping is involved.

16.9 Questions
For any question about subscriptions, credits, or payments, contact us at OrbwellAI@gmail.com. Please
note that billing and refund decisions are handled by Google Play.

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If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data,

contact us:

App: Orbwell